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Refine login and report viewing guide with improved emphasis and clarity

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Milos Djakovic 2025-07-21 17:48:57 +02:00
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login-and-view-reports/login-and-view-reports.md
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As a customer, you can access shared reports to monitor the progress of delivery activities in your specified areas. This guide will walk you through logging in and viewing the reports that have been shared with you by your delivery service provider.
**Before you begin:** Your delivery service provider must first add your email address to their system and share the relevant reports with you. Contact your delivery service provider if you haven't received your login credentials or if you're unable to access the platform.
> 💡 **Before you begin:** Your delivery service provider must first add your email address to their system and share the relevant reports with you. Contact your delivery service provider if you haven't received your login credentials or if you're unable to access the platform.
## Logging In
@ -10,7 +10,7 @@ As a customer, you can access shared reports to monitor the progress of delivery
To access your shared reports, you'll need to log in to the Lastmiler platform using the credentials provided to you by your delivery service provider.
**First-time login:** If this is your first time accessing Lastmiler, you will need to reset your password. Click **"Did you forget or want to reset password?"** and follow the password reset process.
> 💡 **First-time login:** If this is your first time accessing Lastmiler, you will need to reset your password. Click **"Did you forget or want to reset password?"** and follow the password reset process.
**Login steps:**
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- Speed and battery level
- Other relevant tracking data
## Understanding Your Reports
The reports provide transparency into the work being performed in your areas:
- **Real-time Updates**: Progress updates as work continues in your specified areas
- **Coverage Tracking**: Visual representation of which properties have been serviced
- **Historical Data**: Complete movement history of distributors working in your areas
- **Time-stamped Information**: Detailed timestamps for all activity
Your access to shared reports is controlled by your delivery service provider:
- Some reports may have specific end dates
- Others may remain accessible indefinitely
- If you lose access to a report, contact your service provider to renew permissions
## Troubleshooting
If you encounter problems accessing your reports:
1. **Check your login credentials** - Ensure you're using the correct email and password
1. **Check your login credentials** - Ensure you're using the correct email and password. If this is your first login, you will need to reset your password using the "Did you forget or want to reset password?" link.
2. **Verify organization selection** - Make sure you've selected the correct organization from the dropdown
3. **Confirm report sharing status** - Contact your delivery service provider to ensure the report is still shared with you
4. **Check expiration dates** - Some shared reports may have time-limited access
5. **Clear browser cache** - Sometimes browser issues can prevent proper loading
For technical support or questions about your shared reports, contact your delivery service provider who can assist with access issues and provide additional information about the data you're viewing.