# Login and Reset Password

This guide outlines the steps to log into your **Lastmiler** account and reset your password if required.

## Login

To access your account, open a web browser and navigate to: [https://app.lastmiler.com](http://app.lastmiler.com/)

![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png)

On the login page, you will find two input fields for your credentials:

- In the **"Enter your email address"** field, type the email address that you have registered with us (e.g. `johndoe@lastmiler.com`).

- In the **"Enter your password"** field, input your password.

Click the red **"Log in"** button to continue.

If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: **"Did you forget or want to reset password?"** to begin the password reset process.

## Reset Password

If you are unable to access your account due to a forgotten password, please follow the steps below.

### Step 1: Click the reset password link

On the login screen, above the red **"Log in"** button, click the green link labelled **"Did you forget or want to reset password?"**

![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png)

You will be redirected to the password reset screen.

### Step 2: Submit your email for password reset

![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png)

On the password reset screen:

- In the **"Email"** field, enter the email address associated with your account.

- Click the red **"Request password reset"** button.

After clicking the button, check your email inbox for further instructions on how to reset your password.

![Password Reset Request Sent](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/04-lastmiler_web_reset_password_request_sent.png)

### Step 3: Open the password reset email

After submitting your password reset request, check your inbox for an email from **Lastmiler** with the subject _"Password Reset Request"_.

![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png)

- In the email, you will find a six-digit **PIN code**, for example **451172**. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes.

- Click the **"Reset password"** link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar.

### Step 4: Complete the reset password form

After opening the password reset link in your email, you will be taken to the password reset form.

![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png)

In this form:

- Confirm that your email address is correct in the **"Email"** field.

- Enter your new password in the **"New password"** field.

- Re-enter the password in the **"Repeat new password"** field to confirm.

- Enter the six-digit **PIN code** received in the email.

Once you have completed all the fields click the red **"Reset Password"** button to finish the process.

### Step 5: Confirm password reset

After submitting the reset form:

- A confirmation message will appear including a link for returning to the login page.

![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png)

- You will also receive a confirmation email from **Lastmiler** with the subject _"Password successfully reset."_ This email confirms that your password has been updated.

![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png)

You may now return to the login page and access your account using the new password.
