diff --git a/1.-Login-and-Reset-Password.md b/1.-Login-and-Reset-Password.md index f40ac70..f89e2b4 100644 --- a/1.-Login-and-Reset-Password.md +++ b/1.-Login-and-Reset-Password.md @@ -1,87 +1,94 @@ -# Login and Reset Password +# Login and Password Reset Guide -This guide outlines the steps to log into your **Lastmiler** account and reset your password if required. +This guide provides step-by-step instructions for logging into your **Lastmiler** account and resetting your password if needed. ## Login -To access your account, open a web browser and navigate to: [https://app.lastmiler.com](http://app.lastmiler.com/) +To access your account, open your preferred web browser and go to: +[https://app.lastmiler.com](http://app.lastmiler.com/) ![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png) -On the login page, you will find two input fields for your credentials: +On the login screen, you will see two input fields: -- In the **"Enter your email address"** field, type the email address that you have registered with us (e.g. `johndoe@lastmiler.com`). +- **Enter your email address** – Type the email address associated with your Lastmiler account (e.g. `johndoe@lastmiler.com`). +- **Enter your password** – Type your account password. -- In the **"Enter your password"** field, input your password. +Click the red **Log in** button to continue. -Click the red **"Log in"** button to continue. +If the credentials are correct, you will be signed in and redirected to your dashboard. -If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: **"Did you forget or want to reset password?"** to begin the password reset process. +If you have forgotten your password, click the green link labeled **Did you forget or want to reset password?** to start the password reset process. -## Reset Password +--- -If you are unable to access your account due to a forgotten password, please follow the steps below. +## Resetting Your Password -### Step 1: Click the reset password link +If you are unable to log in because you have forgotten your password, follow these steps to reset it. -On the login screen, above the red **"Log in"** button, click the green link labelled **"Did you forget or want to reset password?"** +### Step 1: Click the Password Reset Link + +On the login page, just above the red **Log in** button, click the green link: +**Did you forget or want to reset password?** ![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png) -You will be redirected to the password reset screen. +This will take you to the password reset screen. -### Step 2: Submit your email for password reset +--- + +### Step 2: Request a Password Reset ![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png) On the password reset screen: -- In the **"Email"** field, enter the email address associated with your account. +- In the **Email** field, enter the email address linked to your account. +- Click the red **Request password reset** button. -- Click the red **"Request password reset"** button. +You will receive an email with instructions for resetting your password. -After clicking the button, check your email inbox for further instructions on how to reset your password. +--- -![Password Reset Request Sent](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/04-lastmiler_web_reset_password_request_sent.png) +### Step 3: Check Your Inbox -### Step 3: Open the password reset email - -After submitting your password reset request, check your inbox for an email from **Lastmiler** with the subject _"Password Reset Request"_. +Look for an email from **Lastmiler** with the subject _Password Reset Request_. ![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png) -- In the email, you will find a six-digit **PIN code**, for example **451172**. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes. +- The email includes a six-digit **PIN code** (e.g. `451172`) that you will need to verify your identity. +- This PIN code is valid for 10 minutes. +- Click the **Reset password** link in the email. If the link does not open, copy the full URL and paste it into your browser's address bar. -- Click the **"Reset password"** link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar. +--- -### Step 4: Complete the reset password form +### Step 4: Complete the Password Reset Form -After opening the password reset link in your email, you will be taken to the password reset form. +After clicking the link in the email, you will be redirected to the password reset form. ![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png) -In this form: +Fill in the form as follows: -- Confirm that your email address is correct in the **"Email"** field. +- Confirm your email address in the **Email** field. +- Enter your new password in the **New password** field. +- Re-enter the same password in the **Repeat new password** field. +- Enter the six-digit **PIN code** from the email. -- Enter your new password in the **"New password"** field. +Once complete, click the red **Reset Password** button. -- Re-enter the password in the **"Repeat new password"** field to confirm. +--- -- Enter the six-digit **PIN code** received in the email. +### Step 5: Confirmation -Once you have completed all the fields click the red **"Reset Password"** button to finish the process. +After submitting the form: -### Step 5: Confirm password reset - -After submitting the reset form: - -- A confirmation message will appear including a link for returning to the login page. +- A confirmation message will appear, along with a link to return to the login page. ![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png) -- You will also receive a confirmation email from **Lastmiler** with the subject _"Password successfully reset."_ This email confirms that your password has been updated. +- You will also receive a confirmation email with the subject _Password successfully reset_. ![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png) -You may now return to the login page and access your account using the new password. +You can now return to the login page and sign in using your new password.