Update 1. Install, Configure, and Run the Mobile App
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## Prerequisites
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## Prerequisites
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Your Android device should be running at least Android version 13, though we recommend using the latest version available (currently Android 15). To check your Android version, go to `Settings > About device > Version`. On some devices, this path may differ slightly. If a system update is available, please install it by going to `Settings > System & updates > Software update` or similar.
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Your Android device should be running at least Android version 13. We recommend using the latest version available (currently Android 15). To check your Android version, go to `Settings > About device > Version`. On some devices, this path may differ slightly. If a system update is available, install it via `Settings > System & updates > Software update` or similar.
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Make sure your device is signed in and has access to the **Google Play Store**. Devices that rely on *Huawei AppGallery* are not supported.
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Ensure your device is signed in and has access to the **Google Play Store**. Devices using *Huawei AppGallery* are not supported.
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## The installation
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## The installation
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@ -20,139 +20,129 @@ Make sure your device is signed in and has access to the **Google Play Store**.
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4. Select the Lastmiler App in the results list
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4. Select the Lastmiler App in the results list
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5. Tap **"Install"**
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5. Tap **"Install"**
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6. Wait until the installation is completed and launch the app by tapping **"Open"**
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6. Wait for installation to complete, then tap **"Open"**
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*(you can also find the app in your app drawer or home screen)*
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*(You can also find the app in your app drawer or home screen)*
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## When starting the app
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## When starting the app
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**It is very important to follow all the steps in this setup document for optimal use of the Lastmiler App!**
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**It is very important to follow all the steps in this setup document to ensure optimal use of the Lastmiler App.**
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Tap **"Allow"** if the app is asking about Notifications at first start up.
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Tap **"Allow"** if the app asks for Notification permission on first startup.
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> 💡 On older Android versions, this prompt might not appear at first launch. If that is the case, or if you accidentally tap **"Don't allow"**, you would need to enable notifications through the system settings. The steps for that are covered later in the document.
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If this prompt does not appear or if you accidentally tap **"Don't allow"**, you will need to enable notifications manually in system settings (described later in this document).
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Continue with the next steps in this document and complete them all.
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Proceed with the next steps and complete them all.
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## Using the App for the first time
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## Using the App for the first time
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Make sure that the Lastmiler App is started on your device and that you can see the Login Page.
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Make sure the Lastmiler App is open and that the login page is displayed.
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1. Fill out **"Email"**, **"Password"** and tap **"Login"**
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1. Enter your **Email** and **Password**, then tap **"Login"**
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2. Tap **"Tracking"** in the main menu
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2. Tap **"Tracking"** in the main menu
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3. Tap **"Start Tracking"** button located in the bottom of the screen
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3. Tap the **"Start Tracking"** button at the bottom of the screen
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## Configuration of the App 1/5
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## Configuration of the App 1/5
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When starting tracking for the first time, a few
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When starting tracking for the first time, respond to the following prompts:
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questions are automatically asked:
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1. At **"Background Locations Access"** answer: **"I understand"**
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1. For **"Background Locations Access"**, tap **"I understand"**
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2. At: **"Allow Lastmiler to access this device's location?"** answer: **"While using the app"**
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2. For **"Allow Lastmiler to access this device's location?"**, tap **"While using the app"**
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3. At: **"Allow Lastmiler to access your physical activity?"** answer: **"Allow"**
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3. For **"Allow Lastmiler to access your physical activity?"**, tap **"Allow"**
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## Configuration of the App 2/5
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## Configuration of the App 2/5
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1. At: **"Allow Lastmiler to access to this device's location in the background?"** answer: **"Change to Allow all the time"**
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1. For **"Allow Lastmiler to access this device's location in the background?"**, tap **"Change to Allow all the time"**
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2. At settings of **"Location permission"** set: **"Allow all the time"**
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2. In **"Location permission"** settings, set to **"Allow all the time"**
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## Configuration of the App 3/5
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## Configuration of the App 3/5
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Before continuing, you need to open the Lastmiler app settings screen in your device's system settings. There are two ways to do this:
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Open the Lastmiler app's system settings. You can do this in two ways:
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### Option 1: From the home screen or app drawer
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### Option 1: From the home screen or app drawer
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- Tap and hold the **"Lastmiler"** app icon on the home screen or in the app drawer
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- Tap and hold the **Lastmiler** icon
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- From the menu that appears, select **"App info"**
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- Select **"App info"** from the menu
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### Option 2: From the device settings
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### Option 2: From the device settings
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Alternatively, you can access the app settings through your system settings.
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1. Open your device's Settings.
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1. Open **Settings**
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2. Use the search bar at the top to type **"lastmiler"** and select it from the results.
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2. Use the search bar to find **Lastmiler** and select it
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## Configuration of the App 4/5
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## Configuration of the App 4/5
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After reaching the **"App info"** screen through one of the methods outlined above, proceed with the following steps.
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1. Tap: **"Force stop"**
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1. Tap **"Force stop"**
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2. Confirm by tapping: **"OK"**
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2. Confirm with **"OK"**
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*(On some devices this might be named "Force stop" or something similar)*
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3. Untick **"Manage app if unused"**
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3. Untick: **"Manage app if unused"**
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4. Tap **"App battery usage"** or **"Battery usage"**
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4. Tap: **"App battery usage"**
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*(On some devices this might be named just "Battery usage" or something similar)*
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## Configuration of the App 5/5
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## Configuration of the App 5/5
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1. In the App battery usage screen, enable **"Allow background usage"**.
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1. In the App battery usage screen, enable **"Allow background usage"**
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*(If prompted, confirm by tapping **"Allow"**)*.
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*(Confirm with **"Allow"** if prompted)*
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2. Open your device's quick settings and make sure that **"Battery Saver"** is turned off.
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2. Open Quick Settings and ensure **"Battery Saver"** is off
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*(On some devices this may be named "Power saving mode" or something similar. You might need to swipe down twice to reveal more options and possibly scroll left or right to find it)*
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*(Also known as **"Power saving mode"**, may require swiping or scrolling to find)*
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3. Tap and hold the **"Battery Saver"** tile from step 2 to open its settings. Make sure that **"Use Battery Saver"** is turned off, **"Standard Battery Saver"** is selected (instead of **"Extreme Battery Saver"**), and **"Use Adaptive Battery"** is also turned off.
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3. Tap and hold **"Battery Saver"** to access its settings.
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*(These options may vary slightly depending on your device model or Android version)*
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Ensure:
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- **"Use Battery Saver"** is turned off
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- **"Standard Battery Saver"** is selected
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- **"Use Adaptive Battery"** is turned off
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## Enabling Notifications
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## Enabling Notifications
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If the app didn't prompt you to enable notifications the first time you opened it, or if you accidentally tapped **"Don't Allow"**, you can still turn on notifications later by going to your device's system settings.
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If you missed the notification prompt earlier:
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1. Open your device's **"Settings"**.
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1. Open **Settings**
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*(You can find it in the app drawer or by tapping the gear icon in the **Quick Settings** panel you pull down from the top of the screen)*
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2. Tap **"Notifications"**
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2. Tap on **"Notifications"**. This will bring you to a screen where you can manage notification settings for each app.
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3. Find **Lastmiler** in the list and enable notifications
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*(The name of this option might vary slightly depending on your device model or Android version)*
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*(Ensure you are viewing all apps if needed)*
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3. In the list of apps, find **"Lastmiler"** and toggle notifications **"On"**.
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*(Make sure you are seeing the full list of apps by selecting an option like **"All apps"** or tapping something like **"More"**, depending on your device and Android version)*
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## Running the App
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## Running the App
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Once you have completed the configuration steps, you can now run the Lastmiler App and start tracking by logging in again, and tapping on "Tracking" in the main menu.
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Once configured, run the Lastmiler App and begin tracking:
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1. To start tracking simply tap **"Start Tracking"**
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1. Tap **"Start Tracking"**
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2. To stop tracking tap **"Stop Tracking"**
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2. Tap **"Stop Tracking"** to end tracking
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*(The locations collected will instantly upload to the cloud)*
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*(Location data is uploaded to the cloud automatically)*
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3. To view a list of active report maps in Lastmiler tap **"My Active Maps"**
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3. Tap **"My Active Maps"** to view available maps
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Tap on the map from the list to view it.
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- Tap on a map to view it
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- Red lines show tracked progress
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- A blue dot indicates your live position if in the area
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- You can now view and zoom the shape of the selected map
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You may now leave the app running in the background.
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- Tracked progress is indicated as red snail trails
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- If you are in the area a blue location dot will appear
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You can now go out of the App having it running and tracking in the background.
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> 💡 **The "Location indicator" icon must be active and visible in the top of your device's screen at all time**!
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**The Location indicator icon must remain active and visible at the top of your screen at all times.**
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## Important notes
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## Important notes
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- It is very important to follow all the previous steps so that **"Notifications"**, **"Location access"**, **"Physical activity"**, **"Battery usage"** and **"Background activity"** is set correctly (On). Otherwise the tracking will not work!
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- All configuration steps must be completed to ensure Notifications, Location access, Physical activity access, Battery usage, and Background activity are enabled.
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- While using the app, the Location icon must be visible in the status bar. If it disappears or is disabled, tracking is not working.
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- While using the App: The Location indicator must be visible at all time in the top of your screen. If this icon is not shown or is marked disabled, it is a direct sign that the tracking is not working on your device.
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- Do not use **Power Saving Mode** while tracking. It may cause the app to stop running in the background.
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- Do not activate any **Battery Optimization** prompts during app usage. These may stop background tracking over time.
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- Make sure that you are not using **"Power Saving Mode"** on your device while using the Lastmiler App. This might over time stop the app running in the background and the tracking will stop work.
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- During the running of the app you might be hinted by your device's system to **"Optimise battery"** or similar. Do not activate any such features while running the Lastmiler App or otherwise the device's system might over time stop the app running in the background and tracking will stop work.
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