Add user guides for login and password reset processes

login-and-reset-password-assets/login-and-reset-password.md

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+# Login and Reset Password
+
+This guide outlines the steps to log into your **Lastmiler** account and reset your password if required.
+
+## Login
+
+To access your account, open a web browser and navigate to: [https://app.lastmiler.com](http://app.lastmiler.com/)
+
+![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png)
+
+On the login page, you will find two input fields for your credentials:
+
+- In the **"Enter your email address"** field, type the email address that you have registered with us (e.g. `johndoe@lastmiler.com`).
+
+- In the **"Enter your password"** field, input your password.
+
+Click the red **"Log in"** button to continue.
+
+If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: **"Did you forget or want to reset password?"** to begin the password reset process.
+
+## Reset Password
+
+If you are unable to access your account due to a forgotten password, please follow the steps below.
+
+### Step 1: Click the reset password link
+
+On the login screen, above the red **"Log in"** button, click the green link labelled **"Did you forget or want to reset password?"**
+
+![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png)
+
+You will be redirected to the password reset screen.
+
+### Step 2: Submit your email for password reset
+
+![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png)
+
+On the password reset screen:
+
+- In the **"Email"** field, enter the email address associated with your account.
+
+- Click the red **"Request password reset"** button.
+
+After clicking the button, check your email inbox for further instructions on how to reset your password.
+
+![Password Reset Request Sent](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/04-lastmiler_web_reset_password_request_sent.png)
+
+### Step 3: Open the password reset email
+
+After submitting your password reset request, check your inbox for an email from **Lastmiler** with the subject _"Password Reset Request"_.
+
+![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png)
+
+- In the email, you will find a six-digit **PIN code**, for example **451172**. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes.
+
+- Click the **"Reset password"** link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar.
+
+### Step 4: Complete the reset password form
+
+After opening the password reset link in your email, you will be taken to the password reset form.
+
+![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png)
+
+In this form:
+
+- Confirm that your email address is correct in the **"Email"** field.
+
+- Enter your new password in the **"New password"** field.
+
+- Re-enter the password in the **"Repeat new password"** field to confirm.
+
+- Enter the six-digit **PIN code** received in the email.
+
+Once you have completed all the fields click the red **"Reset Password"** button to finish the process.
+
+### Step 5: Confirm password reset
+
+After submitting the reset form:
+
+- A confirmation message will appear including a link for returning to the login page.
+
+![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png)
+
+- You will also receive a confirmation email from **Lastmiler** with the subject _"Password successfully reset."_ This email confirms that your password has been updated.
+
+![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png)
+
+You may now return to the login page and access your account using the new password.