4.4 KiB
Login and Reset Password
This guide outlines the steps to log into your Lastmiler account and reset your password if required.
Login
To access your account, open a web browser and navigate to: https://app.lastmiler.com
On the login page, you will find two input fields for your credentials:
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In the "Enter your email address" field, type the email address that you have registered with us (e.g.
johndoe@lastmiler.com). -
In the "Enter your password" field, input your password.
Click the red "Log in" button to continue.
If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: "Did you forget or want to reset password?" to begin the password reset process.
Reset Password
If you are unable to access your account due to a forgotten password, please follow the steps below.
Step 1: Click the reset password link
On the login screen, above the red "Log in" button, click the green link labelled "Did you forget or want to reset password?"
You will be redirected to the password reset screen.
Step 2: Submit your email for password reset
On the password reset screen:
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In the "Email" field, enter the email address associated with your account.
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Click the red "Request password reset" button.
After clicking the button, check your email inbox for further instructions on how to reset your password.
Step 3: Open the password reset email
After submitting your password reset request, check your inbox for an email from Lastmiler with the subject "Password Reset Request".
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In the email, you will find a six-digit PIN code, for example 451172. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes.
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Click the "Reset password" link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar.
Step 4: Complete the reset password form
After opening the password reset link in your email, you will be taken to the password reset form.
In this form:
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Confirm that your email address is correct in the "Email" field.
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Enter your new password in the "New password" field.
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Re-enter the password in the "Repeat new password" field to confirm.
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Enter the six-digit PIN code received in the email.
Once you have completed all the fields click the red "Reset Password" button to finish the process.
Step 5: Confirm password reset
After submitting the reset form:
- A confirmation message will appear including a link for returning to the login page.
- You will also receive a confirmation email from Lastmiler with the subject "Password successfully reset." This email confirms that your password has been updated.
You may now return to the login page and access your account using the new password.