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Add user guides for login and password reset processes

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Milos Djakovic 2025-07-21 16:36:50 +02:00
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# Login and Reset Password
This guide outlines the steps to log into your **Lastmiler** account and reset your password if required.
## Login
To access your account, open a web browser and navigate to: [https://app.lastmiler.com](http://app.lastmiler.com/)
![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png)
On the login page, you will find two input fields for your credentials:
- In the **"Enter your email address"** field, type the email address that you have registered with us (e.g. `johndoe@lastmiler.com`).
- In the **"Enter your password"** field, input your password.
Click the red **"Log in"** button to continue.
If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: **"Did you forget or want to reset password?"** to begin the password reset process.
## Reset Password
If you are unable to access your account due to a forgotten password, please follow the steps below.
### Step 1: Click the reset password link
On the login screen, above the red **"Log in"** button, click the green link labelled **"Did you forget or want to reset password?"**
![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png)
You will be redirected to the password reset screen.
### Step 2: Submit your email for password reset
![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png)
On the password reset screen:
- In the **"Email"** field, enter the email address associated with your account.
- Click the red **"Request password reset"** button.
After clicking the button, check your email inbox for further instructions on how to reset your password.
![Password Reset Request Sent](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/04-lastmiler_web_reset_password_request_sent.png)
### Step 3: Open the password reset email
After submitting your password reset request, check your inbox for an email from **Lastmiler** with the subject _"Password Reset Request"_.
![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png)
- In the email, you will find a six-digit **PIN code**, for example **451172**. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes.
- Click the **"Reset password"** link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar.
### Step 4: Complete the reset password form
After opening the password reset link in your email, you will be taken to the password reset form.
![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png)
In this form:
- Confirm that your email address is correct in the **"Email"** field.
- Enter your new password in the **"New password"** field.
- Re-enter the password in the **"Repeat new password"** field to confirm.
- Enter the six-digit **PIN code** received in the email.
Once you have completed all the fields click the red **"Reset Password"** button to finish the process.
### Step 5: Confirm password reset
After submitting the reset form:
- A confirmation message will appear including a link for returning to the login page.
![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png)
- You will also receive a confirmation email from **Lastmiler** with the subject _"Password successfully reset."_ This email confirms that your password has been updated.
![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png)
You may now return to the login page and access your account using the new password.