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Update 1. Login and Reset Password

Lukasz Andersson 2025-08-01 12:48:18 +00:00
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# Login and Reset Password
# Login and Password Reset Guide
This guide outlines the steps to log into your **Lastmiler** account and reset your password if required.
This guide provides step-by-step instructions for logging into your **Lastmiler** account and resetting your password if needed.
## Login
To access your account, open a web browser and navigate to: [https://app.lastmiler.com](http://app.lastmiler.com/)
To access your account, open your preferred web browser and go to:
[https://app.lastmiler.com](http://app.lastmiler.com/)
![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png)
On the login page, you will find two input fields for your credentials:
On the login screen, you will see two input fields:
- In the **"Enter your email address"** field, type the email address that you have registered with us (e.g. `johndoe@lastmiler.com`).
- **Enter your email address** – Type the email address associated with your Lastmiler account (e.g. `johndoe@lastmiler.com`).
- **Enter your password** – Type your account password.
- In the **"Enter your password"** field, input your password.
Click the red **Log in** button to continue.
Click the red **"Log in"** button to continue.
If the credentials are correct, you will be signed in and redirected to your dashboard.
If your credentials are correct, you will be signed in and redirected to your dashboard. If you have forgotten your password, click the green link: **"Did you forget or want to reset password?"** to begin the password reset process.
If you have forgotten your password, click the green link labeled **Did you forget or want to reset password?** to start the password reset process.
## Reset Password
---
If you are unable to access your account due to a forgotten password, please follow the steps below.
## Resetting Your Password
### Step 1: Click the reset password link
If you are unable to log in because you have forgotten your password, follow these steps to reset it.
On the login screen, above the red **"Log in"** button, click the green link labelled **"Did you forget or want to reset password?"**
### Step 1: Click the Password Reset Link
On the login page, just above the red **Log in** button, click the green link:
**Did you forget or want to reset password?**
![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png)
You will be redirected to the password reset screen.
This will take you to the password reset screen.
### Step 2: Submit your email for password reset
---
### Step 2: Request a Password Reset
![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png)
On the password reset screen:
- In the **"Email"** field, enter the email address associated with your account.
- In the **Email** field, enter the email address linked to your account.
- Click the red **Request password reset** button.
- Click the red **"Request password reset"** button.
You will receive an email with instructions for resetting your password.
After clicking the button, check your email inbox for further instructions on how to reset your password.
---
![Password Reset Request Sent](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/04-lastmiler_web_reset_password_request_sent.png)
### Step 3: Check Your Inbox
### Step 3: Open the password reset email
After submitting your password reset request, check your inbox for an email from **Lastmiler** with the subject _"Password Reset Request"_.
Look for an email from **Lastmiler** with the subject _Password Reset Request_.
![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png)
- In the email, you will find a six-digit **PIN code**, for example **451172**. This code is required to verify your identity on the next screen. The PIN code expires in 10 minutes.
- The email includes a six-digit **PIN code** (e.g. `451172`) that you will need to verify your identity.
- This PIN code is valid for 10 minutes.
- Click the **Reset password** link in the email. If the link does not open, copy the full URL and paste it into your browser's address bar.
- Click the **"Reset password"** link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar.
---
### Step 4: Complete the reset password form
### Step 4: Complete the Password Reset Form
After opening the password reset link in your email, you will be taken to the password reset form.
After clicking the link in the email, you will be redirected to the password reset form.
![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png)
In this form:
Fill in the form as follows:
- Confirm that your email address is correct in the **"Email"** field.
- Confirm your email address in the **Email** field.
- Enter your new password in the **New password** field.
- Re-enter the same password in the **Repeat new password** field.
- Enter the six-digit **PIN code** from the email.
- Enter your new password in the **"New password"** field.
Once complete, click the red **Reset Password** button.
- Re-enter the password in the **"Repeat new password"** field to confirm.
---
- Enter the six-digit **PIN code** received in the email.
### Step 5: Confirmation
Once you have completed all the fields click the red **"Reset Password"** button to finish the process.
After submitting the form:
### Step 5: Confirm password reset
After submitting the reset form:
- A confirmation message will appear including a link for returning to the login page.
- A confirmation message will appear, along with a link to return to the login page.
![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png)
- You will also receive a confirmation email from **Lastmiler** with the subject _"Password successfully reset."_ This email confirms that your password has been updated.
- You will also receive a confirmation email with the subject _Password successfully reset_.
![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png)
You may now return to the login page and access your account using the new password.
You can now return to the login page and sign in using your new password.