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Update 1. Login and Reset Password

Lukasz Andersson 2025-08-01 12:50:01 +00:00
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# Login and Password Reset Guide
This guide provides step-by-step instructions for logging into your **Lastmiler** account and resetting your password if needed.
This guide provides clear instructions for logging into your Lastmiler account and resetting your password if needed.
## Login
To access your account, open your preferred web browser and go to:
To access your account, open your web browser and go to:
[https://app.lastmiler.com](http://app.lastmiler.com/)
![Login Screen](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/01-lastmiler_web_login.png)
On the login screen, you will see two input fields:
On the login page, you will see two input fields:
- **Enter your email address** – Type the email address associated with your Lastmiler account (e.g. `johndoe@lastmiler.com`).
- **Enter your password** – Type your account password.
- Enter your email address: type the email address registered to your Lastmiler account (for example, `johndoe@lastmiler.com`)
- Enter your password: type your account password
Click the red **Log in** button to continue.
Click the red "Log in" button to continue.
If the credentials are correct, you will be signed in and redirected to your dashboard.
If your login details are correct, you will be signed in and redirected to your dashboard.
If you have forgotten your password, click the green link labeled **Did you forget or want to reset password?** to start the password reset process.
---
If you have forgotten your password, click the green link labeled "Did you forget or want to reset password?" to begin the password reset process.
## Resetting Your Password
If you are unable to log in because you have forgotten your password, follow these steps to reset it.
If you are unable to log in because you forgot your password, follow these steps to reset it.
### Step 1: Click the Password Reset Link
### Step 1: Click the reset password link
On the login page, just above the red **Log in** button, click the green link:
**Did you forget or want to reset password?**
On the login page, just above the red "Log in" button, click the green link:
"Did you forget or want to reset password?"
![Reset Password Link](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/02-lastmiler_web_login_reset_password_link_highlighted.png)
This will take you to the password reset screen.
You will be taken to the password reset screen.
---
### Step 2: Request a Password Reset
### Step 2: Request a password reset
![Request Password Reset](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/03-lastmiler_web_reset_password_reset_process_initialization_request.png)
On the password reset screen:
- In the **Email** field, enter the email address linked to your account.
- Click the red **Request password reset** button.
- Enter your email address in the "Email" field
- Click the red "Request password reset" button
You will receive an email with instructions for resetting your password.
An email will be sent with instructions to reset your password.
---
### Step 3: Open the password reset email
### Step 3: Check Your Inbox
Look for an email from **Lastmiler** with the subject _Password Reset Request_.
Check your inbox for an email from Lastmiler with the subject "Password Reset Request".
![Password Reset Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/05-lastmiler_web_reset_password_email_confirmation_code.png)
- The email includes a six-digit **PIN code** (e.g. `451172`) that you will need to verify your identity.
- This PIN code is valid for 10 minutes.
- Click the **Reset password** link in the email. If the link does not open, copy the full URL and paste it into your browser's address bar.
- The email contains a six-digit PIN code, such as 451172. This code is required to verify your identity
- The PIN code is valid for 10 minutes
- Click the "Reset password" link in the email. If the link does not work, copy the full URL and paste it into your browser's address bar
---
### Step 4: Complete the password reset form
### Step 4: Complete the Password Reset Form
After clicking the link in the email, you will be redirected to the password reset form.
After clicking the email link, you will be taken to the password reset form.
![Reset Password Form](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/06-lastmiler_web_reset_password_reset_form.png)
Fill in the form as follows:
Fill in the form:
- Confirm your email address in the **Email** field.
- Enter your new password in the **New password** field.
- Re-enter the same password in the **Repeat new password** field.
- Enter the six-digit **PIN code** from the email.
- Make sure your email address is correct in the "Email" field
- Enter your new password in the "New password" field
- Re-enter your new password in the "Repeat new password" field
- Enter the six-digit PIN code from the email
Once complete, click the red **Reset Password** button.
---
Click the red "Reset Password" button to confirm.
### Step 5: Confirmation
After submitting the form:
- A confirmation message will appear, along with a link to return to the login page.
- A confirmation message will appear with a link to return to the login page
![Password Reset Confirmation](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/07-lastmiler_web_reset_password_reset_confirmation_screen.png)
- You will also receive a confirmation email with the subject _Password successfully reset_.
- You will also receive a confirmation email from Lastmiler with the subject "Password successfully reset"
![Password Reset Confirmation Email](https://gitea.redburst.com/lastmiler-knowledge-base/Manager/raw/branch/main/login-and-reset-password-assets/08-lastmiler_web_reset_password_reset_confirmation_email.png)